Frequently Asked Questions

We cover the UK mainland. For the Isle of Wight there is an additional charge of £275 for the transfer of the deceased and the return of cremated remains.

A direct cremation is a low-cost alternative to a traditional funeral. Your loved one will be treated with the same care and respect as every other deceased that is brought into our Care Centres. They will be placed in a traditional coffin, with handles and a nameplate, and cared for until the committal takes place at our preferred partner crematorium.

No, attendance is not permitted. We will advise you of the date of the committal, however we are unable to advise a time (although the cremation will take place within normal working hours).

We will deliver the cremated remains to you within 28 days of the cremation. If you require the cremated remains sooner there is an additional charge of £125. However, should you prefer not to receive the cremated remains, we can arrange for them to scattered in the Garden of Remembrance at the crematorium.

Families choose Cloud Cremations because it is owned and run by a family with over 95 years of professional funeral service.
We use the same staff, equipment and vehicles as our traditional High Street funeral business and each and every deceased is treated with dignity and respect, irrespective of the type of funeral service chosen.

We require full payment at the time you make the funeral arrangements. If you are making a Funeral Expenses Payment claim please let us know when you call.

We accept payment by debit card, credit card and bank transfer.

There are no ‘hidden’ extras - all of our additional fees are clearly listed on the Our Prices page.

Yes, we offer a prepaid direct cremation funeral plan. Please click here for more information.